I am thrilled to join the CERTIFi by Mercy University Customer Experience Program advisory board.
This program, which mirrors many of the themes from my book, Brand Strategy in Three Steps, is all about designing impactful brand experiences to drive loyalty, achieve higher revenue gains, and reduce costs.
It’s all about helping your organization see the world through your customer’s eyes.
Let’s shape the future of CX together!
https://lnkd.in/eYmC853G
