Jay Mandel.Curious by nature. Questions included.The work OH, HEY. YOU MADE IT.
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Now find your next rabbit hole.THE NEWSLETTER · BY JAY MANDEL
These Are
the Breaks.
Life, observed.
Promises, questioned.
The music, the people, the everyday absurdity. And the questions I can’t leave alone.
A LITTLE HUMOR.A FEW QUESTIONS.
VERY MUCH LIFE.
Building Trust with Jay Mandel
What happens after the promise?
Conversations, company examples, and practical work on earning customers’ confidence—and keeping it.
THE LATEST BREAK
START HERE
What Fierce Loyalty Looks Like
A trust scale for understanding who you can count on—and what your actions tell others.
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That post. This link.
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64 stories
The Breaks
What Fierce Loyalty Looks Like
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MAC
The Platforms We Profit From, the Harms We Ignore
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The Breaks
When the answer doesn’t match the evidence
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MAC
I Reviewed 4 New AI-Led Marketing Automation Platforms. Would I Actually Switch?
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MAC
When Everyone Has a Megaphone, What Makes Anyone Credible?
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The Breaks
Fox: Take Me Out to the Billing Department
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Clean Data
Why the MSG ring phishing test undermines employee trust
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The Breaks
I Missed a New York State Ticket Deadline. I Can Own That and Still Question the Threat to My License.
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The Breaks
Small Space. Big Ego.
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Clean Data
Meta Wants to Run Your Life. Maybe It Should Start by Explaining Its Own.
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MAC
On Fitting Rooms, Fitting In, and Feedback Extinction
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Clean Data
Giant’s Outage Is a Warning for Every Business Built on Customer Data
Read the storyTHE REST OF THE CONNECTIONS
Different doors.
Same curious mind.
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