Consulting, coaching & delivery

Name the real problem.
Move the work forward.

I’m Jay Mandel. I help founders, leaders, and teams turn what’s stuck into a clear next step.

CuriosityCandorCollaboration

Start here

Jay and two workshop participants high-five across a table with laptops. — Real questions. Work we can move forward.

Former roles at

Career & credentials

Start here.

Find the right helpStart with what’s stuck.See the workLook at client examples.Read the ideasGet a feel for how I think.

Find the right help

What needs
to move forward?

You can bring the problem before you know which service to ask for.

Strategy: Clarify your offer and decide your next move.
Coaching: Explain your value and prepare for what’s next.
Team development: Make decisions and build capability together.
Delivery: Turn a plan into work with clear owners.

See how we can work together

Working through a recurring customer problem? Read about Trust Stack consulting

See the work

Start with
the examples.

Two ways the work takes shape, from individual leadership to a company’s positioning.

Coaching since 2022

Miguel S. Hill

Career direction, executive communication, and leadership planning.

View case study

Positioning & digital experience

Leadership Capital Group

Turning executive-search expertise into clearer routes for clients and candidates.

View case study

See all case studies

Read the ideas

See how
I think.

Questions about the promises businesses make and what people actually experience.

ANA’s next chapter

An invitation to ANA’s next CEO.

For the Association of National Advertisers CEO search committee, incoming leadership, and members: three practical opportunities to collaborate on skills, trust, and member value.

Read the invitation Used ANA? Share your experience

Building Trust with Jay

What happens after the promise?

Conversations, company examples, and practical work on earning customers’ confidence—and keeping it.

Explore Building Trust

Browse articles & insights

The person behind the work

I walk the talk.
Including when it’s personal.

Mastercard and IBM taught me how systems work. Independent work, Uber Eats deliveries, and advocating for my family taught me what happens when they don’t.

My son Gavin’s reporting keeps me curious. Accountability applies to me, too.

Read my story

What needs to change?

Tell me what’s happening. We’ll decide the next step together.

Start a conversation