Customer trust · Accountability lens
Extraction-based growth
What is extraction-based growth?
Growth that prioritizes short-term value taken from customers, employees, or data without a fair reciprocal exchange. It treats people primarily as inputs to revenue rather than participants in an ongoing relationship.
Extraction-based growth: an illustrative example
A platform monetizes detailed user behavior while giving people little understanding of the exchange or meaningful control over how their information is used.
Sources and related reading
- Clean Data Alliance: The Weather of Data — related reading
This is a practical accountability lens. Examples illustrate the concept; they are not verified client results. Working definitions and accountability lenses are not claims of a universal standard or original coinage.
Related customer trust terms
- Bait and switch
Attracting people with an appealing offer that the seller does not genuinely intend to provide, then steering them toward a different offer. A clearly disclosed introductory price is not, by itself, bait and switch; the issue is a misleading offer or substitution.
- Behavioral debt
The accumulated relationship cost of tactics that manipulate people rather than help them make informed choices. A short-term gain in compliance can create resentment, complaints, and weaker loyalty over time.
- Cancellation friction
Extra effort that obstructs leaving or stopping payment.
- Claim substantiation
Evidence supporting an objective claim before it is communicated.