Strategy & delivery / Selected essay
Why recommendations fail
(and what to do instead).
A good recommendation is a proposed change. What gives it somewhere to land?
Read the essayInsights / Jay Mandel
Writing on the gap between what organizations say and what people experience—and the decisions that can close it.
Explore the articlesA place to start
Strategy & delivery / Selected essay
A good recommendation is a proposed change. What gives it somewhere to land?
Read the essayMarTech / Growth & Innovation
Marketing Accountability Council / Data & AI
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23 articles in Growth & Innovation
MAC · August 27, 2026
Listerine turned bad breath into halitosis. Marketing has done the same, turning ordinary uncertainty into urgent and curable problems. Learn how to respond to the funk.
MAC · August 21, 2026
From Marvin Gaye to fake followers, ad fraud, bots, and manufactured consensus: what happens when the grapevine becomes the marketplace, and nobody knows what’s real?
MAC · July 26, 2026
What Stacey Duguid's job search, Andrew Bowins' pivot, and the Marketing Accountability Council reveal about marketing's real accountability problem
MAC · July 10, 2026
Business futurist and author Doug Stephens stops by the MAC to talk about his new book, explain why saving democracy is good business, and explore how marketers can help.
MAC · July 8, 2026
Most marketers think being strategic means connecting their work to revenue and learning the language. But that advice often keeps marketers trapped in execution mode.
MAC · June 27, 2026
A familiar marketing ideal can become more useful when teams replace impossible precision with sound audience judgment, respectful relevance, and continuous learning.
MAC · June 24, 2026
The value exchange that built modern B2B marketing is collapsing. What replaces it will require a different kind of marketer entirely.
MAC · June 23, 2026
Why Our Odd Obsession With Odds Isn’t Optimal
MAC · May 26, 2026
I was Ghosted by the Recruiter then Spammed by Udacity's Desparate Marketing Machine
MAC · April 29, 2026
Marketing didn’t get reduced to a pipeline machine by accident. It happened because, at a critical moment, marketing couldn’t explain its value and what replaced it reshaped the entire function.
MAC · April 17, 2026
And Marketers Must Stop Trying to Feed Off It
MAC · April 15, 2026
This article breaks down why personas suck, what they’re hiding, and what you actually need to understand if you want your marketing to stop blending in and start working.
MAC · March 25, 2026
We’ve been asking BDRs to turn clicks into conversations, then blaming them when it doesn’t work. This piece breaks down how marketing quietly set them up to fail.
MAC · March 18, 2026
Many B2B campaigns rely on the same underlying template. This article explores how teams can move beyond default practices and build strategy around their customers, strengths, and evidence.
MAC · March 4, 2026
Marketing has been made "simple", so everyone thinks they know how to do marketing. That has lead to a complete lack of understanding and disrespect of the function.
MAC · February 25, 2026
A reflection on separating professional self-worth from dashboard results so marketers can learn more honestly, make better decisions, and build work that matters.
MAC · February 15, 2026
When the Only Lever Left Is the Market
MAC · February 4, 2026
This month marks two years of the Marketing Accountability Council, and over the next few weeks, I’ll be writing reflections on where we started, where we’re headed, and what’s breaking (and changing) across marketing and business.
MAC · February 3, 2026
Why modern marketing’s obsession with control is making us worse at the very thing we’re trying to improve.
MAC · January 26, 2026
Demand generation is anti-marketing.
MAC · January 6, 2026
A candid look at the CES marketing pilgrimage—and how marketers and technologists can move past performance to have more useful conversations about innovation, brand, and customer value.
MarTech · July 28, 2025
Digital marketing too often rewards performance over principle.
MarTech · August 13, 2024
Adapting marketing to changing customer expectations.
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The book / Kogan Page · 2023
Identity. Intention. Implementation. A framework for connecting your values, your offer, and the way you deliver.
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