Insights / Jay Mandel

Question the promise.
Look at the evidence.

Writing on the gap between what organizations say and what people experience—and the decisions that can close it.

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23 articles in Growth & Innovation

Marketing Has Bad Breath, Not Halitosis

Listerine turned bad breath into halitosis. Marketing has done the same, turning ordinary uncertainty into urgent and curable problems. Learn how to respond to the funk.

Growth & Innovation

I Heard It Through the Fakevine

From Marvin Gaye to fake followers, ad fraud, bots, and manufactured consensus: what happens when the grapevine becomes the marketplace, and nobody knows what’s real?

Growth & Innovation

Your Next Marketing Decision Could Save Democracy

Business futurist and author Doug Stephens stops by the MAC to talk about his new book, explain why saving democracy is good business, and explore how marketers can help.

Growth & Innovation

The Right Message Mirage

A familiar marketing ideal can become more useful when teams replace impossible precision with sound audience judgment, respectful relevance, and continuous learning.

Growth & Innovation

Nobody Wants Your Whitepaper Anymore

The value exchange that built modern B2B marketing is collapsing. What replaces it will require a different kind of marketer entirely.

Growth & Innovation

The Day I Realized Personas Were Useless

This article breaks down why personas suck, what they’re hiding, and what you actually need to understand if you want your marketing to stop blending in and start working.

Growth & Innovation

Did Marketing Kill the BDR Role?

We’ve been asking BDRs to turn clicks into conversations, then blaming them when it doesn’t work. This piece breaks down how marketing quietly set them up to fail.

Growth & Innovation

Is Your Self Worth Tied to a Dashboard?

A reflection on separating professional self-worth from dashboard results so marketers can learn more honestly, make better decisions, and build work that matters.

Growth & Innovation

Making Lemonade Out of Don Lemon

This month marks two years of the Marketing Accountability Council, and over the next few weeks, I’ll be writing reflections on where we started, where we’re headed, and what’s breaking (and changing) across marketing and business.

Growth & Innovation
Brand Strategy in Three Steps by Jay Mandel

The book / Kogan Page · 2023

Brand Strategy
in Three Steps.

Identity. Intention. Implementation. A framework for connecting your values, your offer, and the way you deliver.

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