Measurement & strategy · Accountability lens
Accountable owner
What is accountable owner?
The person responsible for carrying an agreed outcome through delivery.
Accountable owner: an illustrative example
One owner follows a complaint across departments.
Sources and related reading
- Related MAC perspective: evidence, people, and accountability — related reading
This is a practical accountability lens. Examples illustrate the concept; they are not verified client results. Working definitions and accountability lenses are not claims of a universal standard or original coinage.
Related measurement & strategy terms
- A/B testing
Comparing two versions by randomly assigning participants and measuring a predefined outcome.
- Attribution
Assigning credit for an outcome to observed touchpoints using a stated rule or model.
- Baseline
The starting reference against which change is assessed.
- Brand salience
The likelihood a brand comes to mind in a relevant buying situation.