Insight 84 · Work & Systems
One Purple Sign; Two Broken Systems.
A $19 EZ-Pass charge shows what happens when agencies optimize for enforcement instead of ownership and force people to absorb the friction they created.
The accountability test
Can the decision survive informed questions?
This idea asks leaders to move past activity, convention, and confident presentation. The test is what the claim changes, who can question it, and what evidence supports the decision.
In work & systems, accountability means making assumptions visible, naming an owner, and connecting the work to an outcome people can recognize. If the reasoning cannot be explained clearly, the system is not ready to scale.
Source: One Purple Sign; Two Broken Systems. ↗Bring Jay into the work
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